Frequently Asked Questions

Estimated order arrival times are based on the various shipping methods and the location they are being shipped to. Most locations in the United States are less than 4 days ground shipping.

Shipping will be calculated based on the item, ship method, and the ship to location. You will see the shipping amount in your cart before checking out.

As soon as the order is shipped out, you will receive an email with the tracking information. You can also follow the status in the My Account section.

All orders can be cancelled by emailing [email protected].

All items that have not been embellished with a name are eligible for return. This excludes items that are defective or have been fulfilled incorrectly based on the order information. Items that have been washed, worn or have had the original manufacturer’s tags removed are not eligible for return.

Backorders will be shipped as soon as we receive replenishment stock. You will be notified and allowed to change or cancel your order if your item is on backorder.

Once logged into the site click on the "My Account” link on the upper right hand side of the page.

Once you have logged in, the top right side of the page will show a My Account section. Clicking on this, you can view your activity by selecting the Order History option. There are additional links that may help in the My Account section.

Use the Account Update function in the My Account section to change your password.

On the log in page, select "Forgot your username or password?". Enter your email address and the login information will be emailed to you.

As long as the order has not shipped, contact our customer service number (800-421-2034), and we will do everything we can to update your ship to location.